Refund policy

Every piece in our shop is made by hand, just for you — so returns work a little differently here than at a big box store.

Custom & personalized pieces
If your item has a name, initials, or a custom design on it, it's made one-of-one for you, so we're not able to accept returns or exchanges on those unless something on our end went wrong (a mistake in the engraving, a defect, damage in shipping — that kind of thing). If that happens, email us and we'll make it right.

Standard items
For non-personalized pieces (like our stock tumbler and hat designs), we offer a 30-day return window from the day it arrives. To qualify, the item needs to be unused and in its original condition — we'll also need a receipt or proof of purchase.

Starting a return
Email us at redshedcwoodworking@yahoo.com and we'll walk you through it. If your return is accepted, we'll send you a shipping label and instructions on where to send it. Please don't send anything back before reaching out first — items that show up without a return request won't be accepted.

Damages & mistakes
Inspect your order as soon as it arrives, and if anything's wrong — damaged, defective, or not what you ordered — reach out right away so we can fix it fast.

Refunds
Once we get your return and take a look, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days.

Questions?
We're a small shop, so you're talking to a real person — email us anytime at redshedcwoodworking@yahoo.com and we'll get back to you.